Privacy Policy

At Casigood Casino, we place the highest value on the trust and loyalty of our players. Protecting your personal data is a core priority, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring transparency and accountability. We encourage you to read this policy carefully so you can make informed decisions about your experience at Casigood Casino.

Data Processing

This Privacy Policy reflects our compliance with international gambling regulations, including the lawful processing of players’ personal information. Such processing is essential for providing access to our games and related services.

Casigood Casino is operated by Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using our services, you consent to the terms of this Privacy Policy. Since updates may occur from time to time, we recommend reviewing this page periodically. Continued use of Casigood Casino services constitutes acceptance of any changes.

Collection of Information

When you engage with our platform, we may collect the following categories of personal information:

  • Registration and Communication Data: Details you provide during account registration or later communication, including your name, contact information, and identification documents.
  • Interaction Records: Logs of customer service interactions via email, live chat, or other communication channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, betting history, and overall website usage.
  • Compliance Documentation: Documents needed for identity verification and regulatory compliance.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing financial transactions and managing bets.
  • Providing the services and customer support you request.
  • Conducting verification and compliance checks.
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance, including adherence to anti-money laundering laws.
  • Monitoring and preventing fraudulent or unlawful activity.
  • Researching and analyzing data to enhance our services.

Marketing Communications

With your consent, Casigood Casino may send you promotional updates regarding our products, offers, and services. You can opt out of receiving marketing messages at any time through your account settings or by contacting our support team.

Disclosure of Information

We will never sell or rent your personal data. However, your information may be shared in the following cases:

  • Within Our Group: To ensure seamless service delivery.
  • With Trusted Partners: Where necessary for regulatory and processing purposes.
  • With Third-Party Providers: For secure payment handling, verification services, and operational support.

All data-sharing arrangements are governed by strict confidentiality and security agreements.

Data Security and Retention

Casigood Casino applies advanced security measures and industry best practices to protect your personal information. Data will be retained for as long as necessary to comply with legal and regulatory requirements, including a minimum of five years after account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking

To provide a better user experience, Casigood Casino uses cookies and similar tracking tools. These technologies help us improve website functionality, personalize content, and support marketing efforts. You can manage your cookie settings through your browser, though limiting cookies may affect certain features of the site.

Your Rights and Contact Information

As a player, you have the right to:

  • Access and review your personal data.
  • Request corrections or deletions of your data.
  • Object to the use of your data for marketing purposes.
  • File a complaint with a regulatory authority if you believe your data rights are being violated.

If you have questions or requests regarding your personal information, please contact our Data Protection Officer (DPO) via email.

At Casigood Casino, we remain dedicated to providing a secure, compliant, and enjoyable gaming environment. For any concerns or further assistance with your data privacy, please reach out to us directly.